Support

This page explains how to request support from the HPC team for your work on Anunna.

How to request support

WUR internal users

If you are a WUR user, please submit a support ticket via:

• WUR support portal
• Select the 'service': HPC (Anunna)

External users

If you do not have a WUR account, please instead send an email to:

• servicedesk.it@wur.nl
• Include "HPC" in the subject line

What to include in your request

To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.

Include at least:

• A concise description of the issue
• The steps you performed before the problem occurred
• Any error messages (copy/paste preferred)
• Relevant job IDs, filenames, or commands used
• The time the issue occurred. Especially helpful for failed login attempts etc.

The more precise your report, the faster we can assist you.