Reporting Incidents
When you report a problem to the HPC team, a clear and complete description helps us resolve it as quickly as possible. Report incidents through the Support Ticket System.
What to include
Include at least:
- a concise description of the issue;
- the steps you performed before the problem occurred;
- any error messages (copy and paste them, rather than describing them);
- relevant job IDs, filenames, or commands used;
- the time the issue occurred — especially helpful for failed logins and job failures.
The more precise your report, the faster we can help.