Support Ticket System: Difference between revisions
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IA migration §10: new Support Ticket System (split from Support) (via create-page on MediaWiki MCP Server) |
m Changed HPC (Anunna) to Anunna (HPC) as it is called on the support page |
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# Go to the [https://support.wur.nl/esc WUR support portal]. | # Go to the [https://support.wur.nl/esc WUR support portal]. | ||
# Choose to create a ticket and register it on the '''HPC | # Choose to create a ticket and register it on the '''Anunna (HPC)''' service. | ||
# Describe your issue — see [[Reporting Incidents]] for what to include. | # Describe your issue — see [[Reporting Incidents]] for what to include. | ||
Latest revision as of 06:54, 28 July 2026
WUR users request support and report problems through the WUR support portal, which runs on ServiceNow.
Submitting a ticket
- Go to the WUR support portal.
- Choose to create a ticket and register it on the Anunna (HPC) service.
- Describe your issue — see Reporting Incidents for what to include.
You can also register a question or incident by email to servicedesk.it@wur.nl (put "HPC" in the subject line), or by phone on +31 317 488888 (say your request is about Anunna and give your name, organisation, and email address).
Course and account requests
Some requests have their own route — for example, accounts and course accounts are arranged separately; see Account Application Process.