How to Get Help
This page explains how to request support from the HPC team for your work on Anunna.
How to Request Support
WUR Internal Users
If you are a WUR user, please submit a support ticket via:
- WUR Support Portal
- Select the 'service': HPC (Anunna)
External Users
If you do not have a WUR account, please instead send an email to:
- servicedesk.it@wur.nl
- Include "HPC" in the subject line
What to Include in Your Request
To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.
Include at least:
- A concise description of the issue
- The steps you performed before the problem occurred
- Any error messages (copy/paste preferred)
- Relevant job IDs, filenames, or commands used
- The time the issue occurred. Especially helpful for failed login attempts etc.
The more precise your report, the faster we can assist you.