Our User community: Difference between revisions
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Anunna serves a diverse user base, ranging from individual researchers and students to research groups, institutes, companies and startups working together with WUR. | |||
== Our user base == | |||
Anunna is available to a broad range of users who have a need for high-performance computing in support of research, education or innovation. | |||
Our users can include: | |||
* '''WUR researchers and research groups''' | |||
* '''WUR students''' using HPC resources for education or research | |||
* '''Research institutes and other organisations''' often collaborating with WUR (but that collaboration is not a must) | |||
* '''Companies and startups''' working with WUR on research and innovation projects | |||
* '''Other external partners''' | |||
The way users work with Anunna can differ depending on their needs, the nature of their collaboration with WUR and the level of support required. | |||
Anunna has an active community of users who help each other and provide input on how the cluster is run. | Anunna has an active community of users who help each other and provide input on how the cluster is run. | ||
== Anunna Users on | == Interaction modes with our clients == | ||
Anunna interacts with its users and clients through several channels. These allow us to provide support, exchange knowledge, gather feedback and involve users in the further development of the service. | |||
=== User community === | |||
WUR users can join the "Anunna Users" Microsoft Teams team to ask questions, share tips, exchange experiences and help each other. Use the join code '''2xo7wv2''' ("Join a team with a code"). | |||
This is primarily a peer-to-peer community. For technical problems that require assistance from the HPC team, please file a ticket through [[How to Get Help]]. | |||
=== Assistance on short questions and incidents === | |||
Whenever during your research on Anunna you face technical problems that require assistance from the HPC team, please file a ticket through [[How to Get Help]]. | |||
=== User representation in decision making === | |||
Representatives of the user community are involved in discussions about the development and future direction of Anunna. This provides a structured way for user needs and perspectives to be considered in decision-making. | |||
See [[Roadmap]] to see how we decide on that Roadmap together with our users and key users. | |||
See [[Mission and Governance]] for more information about the governance of Anunna. | |||
=== User feedback and consultation === | |||
We actively seek input from users on the development and direction of Anunna. While working on prioritized user stories, we actively seek user feedback to make sure the effort is in the right topics. | |||
=== Knowledge sharing === | |||
Anunna users are encouraged to share knowledge, experiences and good practices. This helps build expertise within the community and supports new users in making effective use of the cluster. | |||
The Anunna wiki is an important part of this knowledge-sharing approach, and users are encouraged to contribute to and improve the available documentation. | |||
=== Training === | |||
Three times a year, several workshops are provided for both novice & experienced scientists & students. See more in the [[Workshops]] section of the wiki. We actively colleborate with some scientists in providing these trainings for our community. Are you interested in helping us in providing these workshops or do you have ideas on newly developed workshops, please let us know by e-mailing our Product Owner [[Mailto:Alexander.vanittersum@wur.nl|Alexander.vanittersum@wur.nl]] | |||
== Our community == | |||
WUR users can join the '''Anunna Users''' Microsoft Teams team to ask questions, share tips, and help each other — use the join code <code>2xo7wv2</code> ("Join a team with a code"). This is a peer community; for problems that need the HPC team, file a ticket through [[How to Get Help]]. | WUR users can join the '''Anunna Users''' Microsoft Teams team to ask questions, share tips, and help each other — use the join code <code>2xo7wv2</code> ("Join a team with a code"). This is a peer community; for problems that need the HPC team, file a ticket through [[How to Get Help]]. | ||
Revision as of 13:35, 28 August 2026
Anunna serves a diverse user base, ranging from individual researchers and students to research groups, institutes, companies and startups working together with WUR.
Our user base
Anunna is available to a broad range of users who have a need for high-performance computing in support of research, education or innovation.
Our users can include:
- WUR researchers and research groups
- WUR students using HPC resources for education or research
- Research institutes and other organisations often collaborating with WUR (but that collaboration is not a must)
- Companies and startups working with WUR on research and innovation projects
- Other external partners
The way users work with Anunna can differ depending on their needs, the nature of their collaboration with WUR and the level of support required.
Anunna has an active community of users who help each other and provide input on how the cluster is run.
Interaction modes with our clients
Anunna interacts with its users and clients through several channels. These allow us to provide support, exchange knowledge, gather feedback and involve users in the further development of the service.
User community
WUR users can join the "Anunna Users" Microsoft Teams team to ask questions, share tips, exchange experiences and help each other. Use the join code 2xo7wv2 ("Join a team with a code").
This is primarily a peer-to-peer community. For technical problems that require assistance from the HPC team, please file a ticket through How to Get Help.
Assistance on short questions and incidents
Whenever during your research on Anunna you face technical problems that require assistance from the HPC team, please file a ticket through How to Get Help.
User representation in decision making
Representatives of the user community are involved in discussions about the development and future direction of Anunna. This provides a structured way for user needs and perspectives to be considered in decision-making.
See Roadmap to see how we decide on that Roadmap together with our users and key users.
See Mission and Governance for more information about the governance of Anunna.
User feedback and consultation
We actively seek input from users on the development and direction of Anunna. While working on prioritized user stories, we actively seek user feedback to make sure the effort is in the right topics.
Knowledge sharing
Anunna users are encouraged to share knowledge, experiences and good practices. This helps build expertise within the community and supports new users in making effective use of the cluster.
The Anunna wiki is an important part of this knowledge-sharing approach, and users are encouraged to contribute to and improve the available documentation.
Training
Three times a year, several workshops are provided for both novice & experienced scientists & students. See more in the Workshops section of the wiki. We actively colleborate with some scientists in providing these trainings for our community. Are you interested in helping us in providing these workshops or do you have ideas on newly developed workshops, please let us know by e-mailing our Product Owner [[1]]
Our community
WUR users can join the Anunna Users Microsoft Teams team to ask questions, share tips, and help each other — use the join code 2xo7wv2 ("Join a team with a code"). This is a peer community; for problems that need the HPC team, file a ticket through How to Get Help.
Representation and governance
User input also feeds into how Anunna is run and where it is heading. See Mission and Governance for the cluster's mission and governance.