How to Get Help: Difference between revisions

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Revision as of 07:13, 19 June 2026

This page explains how to request support from the HPC team for your work on Anunna.

How to request support

WUR internal users

If you are a WUR user, please submit a support ticket via:

External users

If you do not have a WUR account, please instead send an email to:

What to include in your request

To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.

Include at least:

  • A concise description of the issue
  • The steps you performed before the problem occurred
  • Any error messages (copy/paste preferred)
  • Relevant job IDs, filenames, or commands used
  • The time the issue occurred. Especially helpful for failed login attempts etc.

The more precise your report, the faster we can assist you.