Support: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| Line 14: | Line 14: | ||
* '''[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]''' | * '''[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]''' | ||
* Include '''"HPC"''' in the subject line | * Include '''"HPC"''' in the subject line | ||
== What to include in your request == | == What to include in your request == | ||
Latest revision as of 16:15, 14 April 2026
This page explains how to request support from the HPC team for your work on Anunna.
How to request support
WUR internal users
If you are a WUR user, please submit a support ticket via:
- WUR support portal
- Select the 'service': HPC (Anunna)
External users
If you do not have a WUR account, please instead send an email to:
- servicedesk.it@wur.nl
- Include "HPC" in the subject line
What to include in your request
To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.
Include at least:
- A concise description of the issue
- The steps you performed before the problem occurred
- Any error messages (copy/paste preferred)
- Relevant job IDs, filenames, or commands used
- The time the issue occurred. Especially helpful for failed login attempts etc.
The more precise your report, the faster we can assist you.