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This page explains how to request support from the HPC team for your work on Anunna. | This page explains how to request support from the HPC team for your work on Anunna. | ||
== How to | == How to request support == | ||
=== WUR | === WUR internal users === | ||
If you are a WUR user, please submit a support ticket via: | If you are a WUR user, please submit a support ticket via: | ||
* [https://support.wur.nl/esc WUR | * [https://support.wur.nl/esc WUR support portal] | ||
* Select the 'service': '''HPC (Anunna)''' | * Select the 'service': '''HPC (Anunna)''' | ||
=== External | === External users === | ||
If you do not have a WUR account, please instead send an email to: | If you do not have a WUR account, please instead send an email to: | ||
| Line 17: | Line 17: | ||
---- | ---- | ||
== What to | == What to include in your request == | ||
To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem. | To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem. | ||
Revision as of 16:14, 14 April 2026
This page explains how to request support from the HPC team for your work on Anunna.
How to request support
WUR internal users
If you are a WUR user, please submit a support ticket via:
- WUR support portal
- Select the 'service': HPC (Anunna)
External users
If you do not have a WUR account, please instead send an email to:
- servicedesk.it@wur.nl
- Include "HPC" in the subject line
What to include in your request
To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.
Include at least:
- A concise description of the issue
- The steps you performed before the problem occurred
- Any error messages (copy/paste preferred)
- Relevant job IDs, filenames, or commands used
- The time the issue occurred. Especially helpful for failed login attempts etc.
The more precise your report, the faster we can assist you.