Support: Difference between revisions

Latest revision as of 16:15, 14 April 2026

This page explains how to request support from the HPC team for your work on Anunna.

If you are a WUR user, please submit a support ticket via:

If you do not have a WUR account, please instead send an email to:

To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.

Include at least:

A concise description of the issue
The steps you performed before the problem occurred
Any error messages (copy/paste preferred)
Relevant job IDs, filenames, or commands used
The time the issue occurred. Especially helpful for failed login attempts etc.

The more precise your report, the faster we can assist you.

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-Support
+This page explains how to request support from the HPC team for your work on Anunna.
+== How to request support ==
+=== WUR internal users ===
+If you are a WUR user, please submit a support ticket via:
+* [https://support.wur.nl/esc WUR support portal]
+* Select the 'service': '''HPC (Anunna)'''
+=== External users ===
+If you do not have a WUR account, please instead send an email to:
+* '''[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]'''
+* Include '''"HPC"''' in the subject line
+== What to include in your request ==
+To help us resolve your issue as quickly as possible, please provide a clear and complete description of your problem.
+Include at least:
+* A '''concise description''' of the issue
+* The '''steps you performed''' before the problem occurred
+* Any '''error messages''' (copy/paste preferred)
+* Relevant '''job IDs''', filenames, or commands used
+* The '''time''' the issue occurred. Especially helpful for failed login attempts etc.
+The more precise your report, the faster we can assist you.