Maintenance Schedule: Difference between revisions

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IA migration §10: rewrite as maintenance schedule (6-monthly downtimes); reporting via How to Get Help; TODO for live dates (via update-page on MediaWiki MCP Server)
 
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== Maintenance and Management ==
Anunna is taken down for planned maintenance — firmware and software updates — roughly twice a year. Typically one downtime is scheduled in April or May, in a week free of teaching, and another in October, to disrupt usage as little as possible.


The cluster is maintained for firmware and software updates on a six-monthly basis. Typically one downtime is scheduled in May, whilst the other is scheduled in October, in order to disrupt usage as little as possible.
During a downtime the cluster is unavailable. Jobs are not scheduled to run across a planned downtime, so check the announced dates when planning long jobs.


Any issues should be directed to us through [https://support.wur.nl/ WUR's Support portal]
== Announcements ==


Choose Support --> Create a ticket and register this On the HPC (Anunna) service.
Planned maintenance is announced in advance — watch the Message of the Day on the [[Portal Overview|Apps Portal]] and the usual support channels.


Questions or incidents can also be registered via the mail: servicedesk.it@wur.nl
<!-- TODO: confirm where maintenance dates are announced (Apps Portal MOTD, mailing list, Teams) and add the next scheduled downtime, or a link to a live maintenance schedule. -->
And it can be done via the telephone: +31 317 488888
 
Please give your name and phonenumber and tell that your mail/call is about Anunna and give the company you are working for.
== Reporting problems ==
When you call the servicedesk, give also your email address.
 
If something is not working — during or outside maintenance — see [[How to Get Help]].
 
== See also ==
* [[How to Get Help]]
* [[Cluster Architecture Overview]]

Latest revision as of 07:16, 19 June 2026

Anunna is taken down for planned maintenance — firmware and software updates — roughly twice a year. Typically one downtime is scheduled in April or May, in a week free of teaching, and another in October, to disrupt usage as little as possible.

During a downtime the cluster is unavailable. Jobs are not scheduled to run across a planned downtime, so check the announced dates when planning long jobs.

Announcements

Planned maintenance is announced in advance — watch the Message of the Day on the Apps Portal and the usual support channels.


Reporting problems

If something is not working — during or outside maintenance — see How to Get Help.

See also

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