Maintenance Schedule: Difference between revisions

From HPCwiki
Jump to navigation Jump to search
← Older edit
Haars0011 (talk | contribs)
Bureaucrats, Administrators
331 edits
VisualWikitext
m Haars0011 moved page Maintenance and Management to Maintenance Schedule: IA migration §10: rename Maintenance and Management → Maintenance Schedule (leaving redirect) (via move-page on MediaWiki MCP Server)
IA migration §10: rewrite as maintenance schedule (6-monthly downtimes); reporting via How to Get Help; TODO for live dates (via update-page on MediaWiki MCP Server)
 
Line 1: Line 1:
== Maintenance and Management ==
Anunna is taken down for planned maintenance — firmware and software updates — roughly twice a year. Typically one downtime is scheduled in April or May, in a week free of teaching, and another in October, to disrupt usage as little as possible.


The cluster is maintained for firmware and software updates on a six-monthly basis. Typically one downtime is scheduled in April/May in a week that is free of education, whilst the other is scheduled in October, in order to disrupt usage as little as possible.
During a downtime the cluster is unavailable. Jobs are not scheduled to run across a planned downtime, so check the announced dates when planning long jobs.


Any issues should be directed to us through [https://support.wur.nl/ WUR's Support portal]
== Announcements ==


Choose Support --> Create a ticket and register this On the HPC (Anunna) service.
Planned maintenance is announced in advance — watch the Message of the Day on the [[Portal Overview|Apps Portal]] and the usual support channels.


Questions or incidents can also be registered via the mail: servicedesk.it@wur.nl
<!-- TODO: confirm where maintenance dates are announced (Apps Portal MOTD, mailing list, Teams) and add the next scheduled downtime, or a link to a live maintenance schedule. -->
And it can be done via the telephone: +31 317 488888
 
Please give your name and phonenumber and tell that your mail/call is about Anunna and give the company you are working for.
== Reporting problems ==
When you call the servicedesk, give also your email address.
 
If something is not working — during or outside maintenance — see [[How to Get Help]].
 
== See also ==
* [[How to Get Help]]
* [[Cluster Architecture Overview]]

Latest revision as of 07:16, 19 June 2026

Anunna is taken down for planned maintenance — firmware and software updates — roughly twice a year. Typically one downtime is scheduled in April or May, in a week free of teaching, and another in October, to disrupt usage as little as possible.

During a downtime the cluster is unavailable. Jobs are not scheduled to run across a planned downtime, so check the announced dates when planning long jobs.

Announcements

Planned maintenance is announced in advance — watch the Message of the Day on the Apps Portal and the usual support channels.


Reporting problems

If something is not working — during or outside maintenance — see How to Get Help.

See also

Retrieved from "https://wiki.anunna.wur.nl/index.php?title=Maintenance_Schedule&oldid=2883"