https://wiki.anunna.wur.nl/index.php?action=history&feed=atom&title=Support_Ticket_System 2026-06-20T04:30:27Z Revision history for this page on the wiki MediaWiki 1.45.3 https://wiki.anunna.wur.nl/index.php?title=Support_Ticket_System&diff=2879&oldid=prev 2026-06-19T07:14:07Z

<p>IA migration §10: new Support Ticket System (split from Support) (via create-page on MediaWiki MCP Server)</p> <p><b>New page</b></p><div>WUR users request support and report problems through the WUR support portal, which runs on ServiceNow.<br /> <br /> == Submitting a ticket ==<br /> <br /> # Go to the [https://support.wur.nl/esc WUR support portal].<br /> # Choose to create a ticket and register it on the &#039;&#039;&#039;HPC (Anunna)&#039;&#039;&#039; service.<br /> # Describe your issue — see [[Reporting Incidents]] for what to include.<br /> <br /> You can also register a question or incident by email to &#039;&#039;&#039;[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]&#039;&#039;&#039; (put &quot;HPC&quot; in the subject line), or by phone on &#039;&#039;&#039;+31 317 488888&#039;&#039;&#039; (say your request is about Anunna and give your name, organisation, and email address).<br /> <br /> == Course and account requests ==<br /> <br /> Some requests have their own route — for example, accounts and course accounts are arranged separately; see [[Account Application Process]].<br /> <br /> == See also ==<br /> * [[How to Get Help]]<br /> * [[Reporting Incidents]]<br /> * [[Account Application Process]]</div>

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