View source for Reporting Incidents

When you report a problem to the HPC team, a clear and complete description helps us resolve it as quickly as possible. Report incidents through the [[Support Ticket System]].

== What to include ==

Include at least:

* a '''concise description''' of the issue;
* the '''steps you performed''' before the problem occurred;
* any '''error messages''' (copy and paste them, rather than describing them);
* relevant '''job IDs''', filenames, or commands used;
* the '''time''' the issue occurred — especially helpful for failed logins and job failures.

The more precise your report, the faster we can help.

== See also ==
* [[How to Get Help]]
* [[Support Ticket System]]
* [[Debugging Jobs]]