https://wiki.anunna.wur.nl/api.php?action=feedcontributions&feedformat=atom&user=Roest039 2026-08-09T13:05:27Z User contributions MediaWiki 1.45.3 https://wiki.anunna.wur.nl/index.php?title=Storage_Requests&diff=3018 2026-07-28T07:52:21Z

<p>Roest039: Removed the lustre filesystems from the line about increasing what you need, because quota are only set on your home dir</p> <hr /> <div>If you need more storage than your current [[Quotas|quota]] allows — a larger Lustre allocation, more home space, or archive space — you can request it from the HPC team.<br /> <br /> == Requesting more storage ==<br /> <br /> Submit a request through [[How to Get Help]] (the WUR support portal, '''Anunna (HPC)''' service). It helps to include:<br /> <br /> * how much space you need in your /home directory (normally you get 200GB), and for how long;<br /> * the group or project it is for.<br /> <br /> Storage is charged per TB — see [[Tariffs]] — so request what you need. If your group has a commitment, additional storage is deducted from it.<br /> <br /> &lt;!-- TODO: confirm whether storage requests use a dedicated form or the general HPC (Anunna) support service, and any approval or group-owner requirements for group allocations. --&gt;<br /> <br /> == See also ==<br /> * [[Quotas]]<br /> * [[Storage Systems Overview]]<br /> * [[How to Get Help]]<br /> * [[Tariffs]]</div>

Roest039 https://wiki.anunna.wur.nl/index.php?title=Support_Ticket_System&diff=3017 2026-07-28T06:54:22Z

<p>Roest039: Changed HPC (Anunna) to Anunna (HPC) as it is called on the support page</p> <hr /> <div>WUR users request support and report problems through the WUR support portal, which runs on ServiceNow.<br /> <br /> == Submitting a ticket ==<br /> <br /> # Go to the [https://support.wur.nl/esc WUR support portal].<br /> # Choose to create a ticket and register it on the '''Anunna (HPC)''' service.<br /> # Describe your issue — see [[Reporting Incidents]] for what to include.<br /> <br /> You can also register a question or incident by email to '''[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]''' (put &quot;HPC&quot; in the subject line), or by phone on '''+31 317 488888''' (say your request is about Anunna and give your name, organisation, and email address).<br /> <br /> == Course and account requests ==<br /> <br /> Some requests have their own route — for example, accounts and course accounts are arranged separately; see [[Account Application Process]].<br /> <br /> == See also ==<br /> * [[How to Get Help]]<br /> * [[Reporting Incidents]]<br /> * [[Account Application Process]]</div>

Roest039 https://wiki.anunna.wur.nl/index.php?title=Storage_Requests&diff=3016 2026-07-28T06:51:58Z

<p>Roest039: Changed HPC (Anunna) to Anunna (HPC) as it is called on the support page</p> <hr /> <div>If you need more storage than your current [[Quotas|quota]] allows — a larger Lustre allocation, more home space, or archive space — you can request it from the HPC team.<br /> <br /> == Requesting more storage ==<br /> <br /> Submit a request through [[How to Get Help]] (the WUR support portal, '''Anunna (HPC)''' service). It helps to include:<br /> <br /> * which filesystem you need more of — home, [[Compute Storage|Lustre]] (backup / nobackup / scratch), or [[Archival Storage|/archive]];<br /> * how much space you need, and for how long;<br /> * the group or project it is for.<br /> <br /> Storage is charged per TB — see [[Tariffs]] — so request what you need. If your group has a commitment, additional storage is deducted from it.<br /> <br /> &lt;!-- TODO: confirm whether storage requests use a dedicated form or the general HPC (Anunna) support service, and any approval or group-owner requirements for group allocations. --&gt;<br /> <br /> == See also ==<br /> * [[Quotas]]<br /> * [[Storage Systems Overview]]<br /> * [[How to Get Help]]<br /> * [[Tariffs]]</div>

Roest039 https://wiki.anunna.wur.nl/index.php?title=How_to_Get_Help&diff=3015 2026-07-28T06:50:24Z

<p>Roest039: /* WUR users */ Changed HPC (Anunna) to Anunna (HPC) as it is called on the support page</p> <hr /> <div>If you have a question or run into a problem on Anunna, here is how to reach the HPC team.<br /> <br /> == Who to contact ==<br /> <br /> === WUR users ===<br /> <br /> Submit a support ticket through the [https://support.wur.nl/esc WUR support portal] and select the '''Anunna (HPC)''' service. See [[Support Ticket System]] for details.<br /> <br /> WUR users can also join the '''Anunna Users''' Microsoft Teams team for user-to-user questions and tips — use the join code &lt;code&gt;2xo7wv2&lt;/code&gt; (&quot;Join a team with a code&quot;). This is a peer community rather than an official support channel, so for problems that need the HPC team, still file a ticket.<br /> <br /> === External users ===<br /> <br /> If you do not have a WUR account, email '''[mailto:servicedesk.it@wur.nl?subject=HPC%20(Anunna) servicedesk.it@wur.nl]''' with '''&quot;HPC&quot;''' in the subject line.<br /> <br /> You can also reach the WUR service desk by phone on '''+31 317 488888''' — give your name and phone number, say your question is about Anunna, and name the organisation you work for (and your email address if you call).<br /> <br /> == Getting a good answer quickly ==<br /> <br /> When you report a problem, a clear and complete description helps us help you faster — see [[Reporting Incidents]] for what to include.<br /> <br /> == Other resources ==<br /> <br /> * [[FAQ]] — answers to common questions.<br /> * [[Known Issues]] — current problems and workarounds.<br /> * [[Training Materials]] and [[Tutorials]] — to learn the system.<br /> <br /> == See also ==<br /> * [[Support Ticket System]]<br /> * [[Reporting Incidents]]<br /> * [[FAQ]]</div>

Roest039